Shipping policy

Shipping Policy

Thank you for shopping with Clarivie! We are committed to providing you with the best shopping experience, including fast, reliable, and secure shipping. Please read our shipping policy below to understand how we handle the delivery of your orders.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days of receiving payment, excluding weekends and holidays. Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable).

2. Shipping Rates and Delivery Times

Shipping rates and delivery times are calculated during the checkout process based on your delivery address and the shipping method you choose.

  • Domestic Shipping (within your Country):

    • Standard Shipping: Delivery within 3-7 business days (depending on your location).

  • International Shipping (if applicable):

    • Standard International Shipping: Delivery within 7-14 business days, depending on the country.

Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Customs processing may cause delays in delivery.

3. Shipping Methods

We offer various shipping methods to ensure your order arrives safely and on time. During checkout, you will be able to select the shipping option that best suits your needs.

  • Standard Shipping: Our most affordable option, with delivery times ranging from 3 to 7 business days, depending on your location.

  • Shipping charges will be calculated at checkout based on the shipping method you choose and your delivery location.

4. Free Shipping

We offer free standard shipping on orders over $50 within Your Country. This offer cannot be combined with other promotions or discounts.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this tracking number to monitor the status of your shipment and get updates on its delivery.

Please allow 24-48 hours for the tracking information to be updated in the carrier’s system.

6. Shipping to P.O. Boxes and APO/FPO Addresses

We can ship to P.O. boxes and APO/FPO addresses for Your Country orders. However, please be aware that shipping times may be longer due to the nature of these locations.

7. Delivery Issues and Damaged Items

  • Missing or Lost Packages: If your package is lost or missing, please contact us at support@theclarivie.store as soon as possible. We will work with the shipping carrier to investigate the issue and find a solution.

  • Damaged Items: If you receive a damaged product, please contact us within 7 days of delivery. We will arrange for a return or exchange of the damaged item, and we may require photos of the damaged product and packaging.

8. International Orders

For international orders, please note:

  • Customs Duties and Taxes: International orders may be subject to additional customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in the cost of shipping.

  • Customs Delays: Please note that customs processing times can vary by country and may cause delays beyond our control.

We recommend that international customers check with their local customs office to understand any additional charges that may apply.

9. Address Accuracy

Please ensure that your shipping address is accurate when placing an order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at support@theclarivie.store, and we will do our best to make adjustments before the package is shipped.

10. Shipping Restrictions

  • Shipping Restrictions: Due to certain regulations, we may not be able to ship some products to certain countries or regions. If this is the case, we will notify you during the checkout process.

  • Weather and Holiday Delays: Shipping times may be extended during peak seasons (such as holidays) or due to adverse weather conditions, as these events are beyond our control.

11. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

Email: support@theclarivie.store

Effective Date: 1/11/2026